The great thing about working at an agile software company – with the end goal to "make work better" for employees all around the world – is that we are able to listen to feedback and ideas and quickly productize them. Since I have the pleasure of leading up a number of our customer-facing programs, I’m always elated when I see customer feedback implemented in real life. Our customers are the smartest and most advanced social business users in the world, so it makes sense to think that they come up with some really awesome ideas!
So what are our customers saying?
This year we've hosted user groups in cities around the world where we've had lots of time to talk in depth about what's important to them, and what we need to evolve so we can continue to meet their needs in the future. And the theme we keep hearing over and over is MOBILITY.
But it’s not just as simple as installing our full feature Sitrion Social app and hoping that adoption ensues. Our customers are big, complicated organizations and the kind of upskill required to harness the full benefits of the Sitrion Social app is not always possible. We’ve learned this year, there’s a complicated balance between the amount of information an employee can consume vs. information overload via their mobile device; and, for some employee's access to the entire social network on their own device can be quite overwhelming.
Taking a Step Back
Once we heard this a few times, we all took a big step back to figure out how this could play out in the customer and app world. We were able to deduce two specific things that customers were asking for in the mobile space:
1. They want a way to bring critical elements of their Sitrion Social experience into the same app that their employees are using to get work done.
2. They want to extend only specific use cases to certain employees’ devices and centrally control that.
So we’ve now built a native app for simple social sharing in Sitrion ONE right out of the box. And it doesn’t stop there, Sitrion ONE provides a whole suite of capabilities specifically designed to increase social network adoption with mobile.
Tell me more!
Sitrion ONE is the fastest evolving and most innovative part of our product suite. So we’re excited to debut the latest capabilities that are a series of social use cases that have been directly driven by customer input and are going to significantly help increase adoption in existing social implementations around the world.
To help you get acquainted with the new features we've created a page on Sitrion.com to show off the first four capabilities that are specifically designed to help you boost social adoption. And we’ll be adding more very soon. Sitrion ONE now helps you mobilize many social processes like internal communications broadcasts, asking questions, posting ideas, as well as hundreds of other mobile use cases, and includes pre-built connectors to your other systems like Salesforce.com, SAP, and SharePoint, all in a single, native app.
The huge advantage is that you can mash up processes, information, and activities in one space tailored to the context of each user – for example, corporate communications, time entry, paystub lookup, approvals from multiple systems, forecast alerts, and so on.
Are you excited about the new Sitrion ONE capabilities? What would you like to see in future social releases?