While Human Resources organizations are challenged to create a rock-solid foundation to sustain talent, their daily work paints a different picture. Despite technological advances, HR is still trapped with manual processes, slow adoption of technology, and huge costs for user support. Almost all of the 200+ organizations we talked to last year confirmed that the root causes can be summarized in the following ways:
1. Too many systems
HR and HR-IT have to deal with a variety of systems and solutions. Looking through the eyes of an employee, on average, they do time recording, travel expenses, leave requests, and many other HR routines in 5 or more different systems. It only gets worse if you are a manager and you have to do approvals in multiple systems. We have talked to many organizations that have dozens of apps just for HR routines, and hundreds of apps in total. Solution: You don’t have to continue down this path. You can look at enterprise mobility with an aggregation mindset, and use the smartphone to consolidate multiple processes and routines from many different sources, all for the benefit of the user.
2. Too much focus on technology, rather than ‘people’
This brings us to the next big mistake, where there is an opportunity to change your thinking. Everyone focuses on the technology challenges of the smartphone, instead of the user and helping them get work done. Sure, you need to keep personal data safe and handle sensitive HR data with care. Solution: Almost everyone in your organization has a smartphone, and HR needs to leverage it. In fact, analysts predict the smartphone will soon be the primary device to interact with HR. Look for solutions that provide a secure end-to-end approach and have the user in mind.
3. Over-communicating but under-impacting
Today, HR communications tend to be high in volume, are too general,and contain too much information. Not only do messages not reach the right audience, it’s hard for employees to know what is important and be engaged. Solution: With the smartphone, you can streamline your communications, target specific groups, and have more impactful messages by engage employees in a two-way dialogue. You can leverage the inherent bi-directional channel and give employees a voice. By changing your mindset and using the smartphone as the interface, you’ll have more impact with your messages, and employees will be more informed, engaged, and productive.
Many HR organizations are seeing success using mobile for their HR services and communications. Learn from a global retailer with 50,000 employees, which plans to grow 30% over the next 3 years. HR was challenged to increase their ratio of HR experts to employees, while sustaining talent in the highly competitive retail space. HR organization decided to digitize and mobilize HR processes, and had success increasing user satisfaction by 70%, and decreasing HR support calls from a few hundred to less than a dozen per day.
HR organizations don’t have to stay buried in inefficient processes and ineffective communications. Take a test drive of our mobile productivity soltuion, Sitrion ONE, and experience the easiest, most direct, and reliable mobile solution for HR organizations. Click here to sign up.