Designing for great customer experiences

Designing for great customer experiences

I love skiing and spending time on the mountain in winter. I love the vibe of the alpine resorts, the warm cozy atmosphere in the bars after a long exhausting day, the fireplaces, the hot cocktails and the convivial feeling you get when on vacation with your friends.

Living social business – an insider’s perspective

Living social business – an insider’s perspective

About six months ago I wrote an article on CMSWire about leaving behind my friends, family, and job in Sydney, Australia to move to New York to take on the role of Director of Global Community at Sitrion (formerly NewsGator).

The Twelve Days of Community Management Christmas (Part Two)

The Twelve Days of Community Management Christmas (Part Two)

Yesterday I shared my first six tips for successful community management. Today we continue the series, wrapping up with the remaining six tips, to give you twelve total tips! These were of course written with the Twelve Days of Christmas in mind, so please feel free to continue singing along as you read the final half of this blog.

The Twelve Days of Community Management Christmas (Part One)

The Twelve Days of Community Management Christmas (Part One)

The holiday season is officially upon us so I thought this was the perfect time to share a few of my top tips for Community Manager success in your enterprise social network that we shall call the Twelve Days of Community Management Christmas (which can be sung to the tune of the Twelve Days of Christmas if you dare!).

NewsGator customers – they heard it on the grapevine

NewsGator customers – they heard it on the grapevine

With Summer almost behind us, we’re kicking things up a gear here at NewsGator with a major revamp of our monthly customer/partner jam session (formerly SMEssions) which is taking on a new format...

Social catalysts to catapult network success

Social catalysts to catapult network success

Over here at NewsGator we’re always connecting, sharing and learning from our customer community and encouraging them to collaborate on business issues they face together. For this purpose, we run an online community called eNGage.

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