As my colleague Brian pointed out in a recent blogpost “It’s Just a Flesh Wound,” there have been a lot of challenges and a lot of failures in the enterprise mobile app world. By analyzing almost two hundred mobility conversations with customers and prospects, we found some interesting patterns. One of the most common challenges and pain points that companies experience is mobilizing processes and mobilizing cumbersome backend systems for the benefit of higher adoption, better process efficiency, and less cost per transaction.
All of these mobility projects start with great benefits in mind, like having more employees get away from paper-based processes, faster approval decisions, accelerated throughput from time entry to invoice, and so on. Soon after each project started, the first roadblocks appear - primarily related to security as well as cost and time for integrations.
- We heard a couple of times that it took 6 months or longer to put a security wrapper around the apps companies were building; or the integration work got stuck because of the complexity of the backend system they were working with.
- We even heard stories like organizations stopping mobile app projects and rolling out email notifications for approvals. While this is a valid approach, it helps a lot to include a link to the approval, which was not the case.
- Another organization reported that they relied on a mobile approach recommended by the vendor, which took three years and turned out to be as complex as the backend system, so they went back to using a paper process.
I have to applaud all the organizations and all the great managers who took that hit but didn’t stop trying and had the courage to try again and look for a different approach to mobilize processes and backend systems. During the last few weeks, those organizations challenged us to live up to our mission of making work better. They asked us to mobilize processes as a POC and share insights on how Sitrion ONE is different.
Based on our experience with SAP, we received a lot of requests to mobilize SAP processes. Here are two examples from our POCs (videos):