How many vendors does your dual vendor strategy have?
The theory says expectations and economies of scale are high if you follow a dual vendor strategy. But in reality if you ask about the digital workplace, usually you get an answer like this, “We follow a dual vendor strategy of SAP and Microsoft. We use SAP for expert tasks like Finance, ERP and HR and we leverage the collaborative power of the Microsoft ecosystem. We have more than 60 Content Management solutions and use IBM for social networking and some web portals.”
Research shows, and IT departments admit, users are suffering from information overflow and having too many technical silos to find the right information. Additionally it is a constant struggle to think about where to execute on a certain task.
Let’s look at HR Portals for a moment. Multiple organizations shared with me the ease of use of HR Portals is way behind collaborative spaces. While Intranets and collaborative environments get some budget to modernize, HR organizations are forced to build dedicated internal call centers to support employees performing “simple” tasks.
User surveys prove staying with the dual vendor strategy is fine if you provide an unified workplace across both. In the case of the HR Portal, integrating the transactional power of SAP into the collaborative efficiency of Microsoft SharePoint or Office365 is key to drive user satisfaction. Our customers saw HR support tickets going down from thousand to dozens and user satisfaction increasing from 30% to more than 85%.
If you're interested in learning more about integrating SAP and Microsoft, I would like to invite you to attend our upcoming webinar on the topic. And if you want to learn how to start with an unified HR Portal, I highly recommend you watch one of our recorded product demonstrations or contact us to gain more insights.