HR systems versus people
Most of us just want to work, right? And, yet we find ourselves in a constant loop doing the same basic things over and over in the same old system. I understand that the world of HR needs systems—they are key to security and productivity. What I don’t understand is why we apply such an unbalanced focus on fear over productivity. We trust our people with huge projects, large teams, and tons of money, yet we behave like there is an organized crime ring stealing vacation days.
Systems of silos
But let’s assume for a moment we need all those silo systems that house base employee data, help with talent management, compensation, expenses, or time management. Is there also an universal rule to make the use of such systems painful for everyone? For some mystery rule, HR systems seem to always be built as destinations. While they are actually services that should help people, we force them to “go to a place.” Yes, I am talking about that famous HR Portal. Isn’t it just another bookmark to add and another password to forget?
Services for people
I had an interesting time writing for HR.com about how systems need to transform into services. After all, we’re trying to make work better. So here is an idea: Why don’t we design our HR services in a way they actually reach the people. Amazon allows me to buy an $8,000 computer on my smartphone with a single click, whereas my HR system doesn't allow me to change my address without approval. Shouldn’t HR services be the same way, allowing me to get all my stuff done on the smartphone? Yes, it should and it can!
"Take a people-centric approach and design HR services that go to the people
rather than asking them to go to the systems."
The core question is: What is making your people run faster, be more engaged, be more excited, and more productive? Are we optimizing for people or systems? Check out the whole article on HR.com to learn three steps that might help you to address the challenge and start initiating effective change.
Read the whole article here:
The Real Human Resources Issue: Systems vs People
HR.com - by Daniel Kraft – May 31, 2016