It’s about more than the technology.
Sitrion recently attended, spoke, and sponsored the 2014 ASUG HCM Canada Summit. There was one common theme, senior HR IT managers have spent years reaching a level of process maturity, and those processes are locked in a system users no longer want to use. They are being pushed to “one-size fits the biggest client” cloud solutions and faced with considering the impact of resetting their process maturity to accommodate a cloud solution. One CEO described a constant battle against the cloud offerings where his global organization pays across more than a dozen different unions, all with very specific rules which cannot be replicated in the cloud.
The problem is that a complex (and expensive) system that is difficult to use without considerable effort will not survive the value test at the next capital planning session. So, the big question is how do you maintain your process maturity level and achieve user adoption? You deliver true employee and manager self-services on a platform that leverages the HCM system you already own and delivers a manageable option for delivering the user experience your business demands.
NT + OO = VEOO
The first highlight of the event was the keynote panel where Kerry Brown, VP of Enablement at SAP, threw out the funny (but true) equation NT + OO = VEOO which translates to New Technology + Old Organization = Very Expensive Old Organization – meaning it is important to change more than just the technology. Marie-Claude Vezina, IS Sr. Director with Maple Leaf Foods, really nailed communicating the goals of change management when she said it is really risk management. Michael Doane, industry expert and author, made the profound point that “change isn’t fearful, change without a destination is fearful.”
Another highlight of the event was Natalia Caetano, Sr. Manager at Parmalat Canada, who gave a brilliant presentation on making better spend decisions. She told the story of a five-year journey, involving a clear destination, building trust and messaging the complexity to earn her leadership's trust with spend decisions. Today, she has their trust and the budget to fix some of their very complex problems and make work better for their employees. Something she shared was a great checklist to making better decisions – items that included:
- Set realistic expectations
- Get the key decision-makers on board
- No software can solve all problems
- Understand the business requirements
- Realistic ROI
- Force vendors to SHOW THE SYSTEM
- Keep emotions out of it
- Don't forget "related" costs
- "Out of the box" with cloud is a myth
- There is no uniform HRIS implementation
And if you missed our own Stefanie Lightman who presented to a full room on the Five Pillars of Employee and Manager Self-Services, please register for her upcoming webinar on November 5th where she will present the five pillars again.
Thank you everyone in the Canadian ASUG committee; you made us feel incredibly welcomed and we look forward to becoming a part of the local community through our Ottawa office.