I am super happy to announce v-next of our Engagement Scorecard, available as of today. I would like to say a special thanks to Kelly Gault, Sherstin Lauman, and the rest of the development and QA team for packing the release full of customer-driven features and delivering it in just a bit over 6 months since the product’s initial launch.
We collaborate closely with customers (and
prospects) on every single one of our Sitrion product releases. In prioritizing features for this release, I engaged with over 20 companies across a range of industries – as you can see by the chart above. The release is a compilation of ideas from those companies plus innovation from our internal team. And while I am bias, I think the result is fabulous!
My take on the top five new features...
1. Community Level Dashboards – now every community has a dashboard to enable your community managers to measure and manage critical community engagement metrics. We have included the ability to configure goals specific to each community. And every metric includes detailed graphs for additional analysis:
2. Social Groups Audit Report – this new report provides a list of all communities and spheres in your social network and includes each group’s last activity date – enabling those that manage the social network to retire inactive groups or support community managers for those groups lacking activity.
3. Mobility & Access Methods Chart – mobile access is critical for your users and now you can see how they access the social network. The global dashboard has a new chart that details user access approaches including iOS, Windows Phone, Android, browser, Outlook, and desktop methods.
4. Global Dashboard, Additional Sub Groups – in V1 we provided the ability to create and track five sub-groups of users. For example a company could choose to use these groups to compare user activity levels among five different geographic regions. While five is a great start it was too limiting for most customers so we have increased this to twenty.
5. Activity Drilldown Charts – measuring overall activity levels is important but as your social network matures you may want to encourage activities that indicate deeper engagement such as questions, comments or microblogs versus less involved activities such as likes. With our new activity drilldown charts you can create custom graphs that measure and compare counts for the specific activity or group of activities that matter most to you.
There are many more great features including new graphs, additional configuration capabilities, and additional global dashboard metrics. Contact us to schedule a demo to see the V2 functionality in action. For more information, you may view our Engagement Scorecard highlight video: