Frequently Asked Questions

About Sitrion ONE

What is Sitrion ONE?

Sitrion ONE is an award-winning, end-to-end employee app for iOS and Android that revolutionizes workplace communications and mobilizes everyday employee tasks. Employees and managers can access information that matters to them, empowering teams to be informed, engaged, and aligned with your organization. Sitrion ONE integrates with existing back office systems to unify communications and important processes, like time-off approvals, purchase requests, personal data updates, and many others into one efficient mobile stream. Sitrion has a long history of helping make work better with high adoption solutions used by millions people. It’s a smart, end-to-end solution that includes built-in connectors to backend systems and  simple cloud based administration.

Which mobile use cases does the Sitrion ONE employee app address?

Sitrion ONE integrates with systems like SAP, SharePoint, Office 365, Salesforce (and many more) to solve common use cases like internal/corporate communications; approvals and lookups; field services; Exchange syncing; customer and inventory look up; internal expertise location; and aggregated tasks and workflows like purchase requests, timesheets, and time-off requests. In addition, you are able to develop custom use cases with .NET expertise using AppBuilder, a Visual Studio based tool. Non-technical experts can use our drag & drop features to create micro-apps quickly and easily. Download our 99+ Use Cases in ONE Mobile App ebook to learn more.

Which enterprise back-end systems does Sitrion ONE integrate with?

Sitrion ONE integrates securely and seamlessly with SAP, Oracle, Microsoft SharePoint, Office 365, SQL, Salesforce, and any REST Service.

How much does Sitrion ONE cost?

Sitrion ONE offers a cost-effective, software as a service (SaaS) pricing model. Visit our ONE pricing page.

How secure is Sitrion ONE?

Sitrion ONE ensures 100% secure access to all sensitive backend data in a BYOD environment with or without Mobile Device Management (MDM) or Mobile Application Management (MAM) solutions. No data resides on the phone or in the cloud. ONE’s cloud-based administration enables maximum flexibility and the highest level of security for accessing sensitive backend data.

Does Sitrion ONE support an enterprise bring your own device (BYOD) strategy?

Yes. Sitrion ONE supports secure BYOD as standard. Each employee simply downloads the iOS or Android app via the respective app store; logs in to the app (no corporate email address is required); and has access to all micro-apps assigned to him. You can fully manage role assignments using our simple drag & drop system, and everyone who is assigned to that role immediately gets access to ONE upon the next refresh.

Does Sitrion ONE support a cloud infrastructure?

Yes. All administration and backend connection management is handled via your individual cloud tenant. To ensure the highest levels of security, Sitrion ONE uses enterprise single-sign-on (SSO) capabilities and securely connects to cloud and on-premise systems. You can fully manage role assignments using our simple drag & drop system, and everyone who is assigned to that role immediately gets access to ONE upon the next refresh.

What is a Micro-app?

A micro-app is a ONE employee app feature that allows users to perform custom actions like time entries, customer lookup, expert finder, or other personalized tasks on a mobile device. Micro-apps eliminate the need for logging into multiple apps on a mobile device, and are deployed using our simple drag & drop assignment feature.

What are Cards?

A card is a ONE employee app feature that allows users to get all relevant information, approvals, or alerts in a standardized and templated way. For example, a purchase requisition approval card may contain data and approve/cancel actions from SAP; comments from a social network; and documents from SharePoint. A card empowers the user to perform an action with all relevant context, and can cut manager time to decision by up to 50%.

How fast can I deploy mobile scenarios with Sitrion ONE?

Sitrion ONE offers up to 87% faster time to market as compared to other app deployments. With our Visual Studio-based AppBuilder, secure pre-built connectors, and simple-to-use role assignment capabilities, it’s easy to create and distribute dozens of mobile use cases in just days. Training and support costs are greatly reduced because users have one personalized, intuitive app with a consistent user experience on any device.

Which mobile operating systems does Sitrion ONE support?

Sitrion ONE provides you with a true native app for iOS as well as Android and additionally it provides an HTML client as well as a Microsoft PowerApp.

Where can I download the Sitrion ONE app?

You can download ONE from the iOS App and Google Play Stores.

As a developer, where can I get SDK, documentation guides, and forum support?

Visit our Sitrion Documentation portal to gain access to developer documentation, administration, installation and security guides and support.

How can I schedule a product demonstration?

Click here to schedule a personalized demonstration of Sitrion ONE, or take a 30 day test drive.

Where can I get additional support?

Please get in touch here and we'll contact you by phone or email. For developer-related resources visit our Documentation library. For recent product release updates visit our release updates page.

Where can I learn more about Sitrion ONE’s solutions and services?

Please get in touch here and we will contact you by phone or email. Alternatively, you can request a 30 day ONE Test Drive here, or check out our enterprise mobile resource center for ebooks, infographics, toolkits, white papers, videos, product brochures, datagheets and more.

Does Sitrion ONE comply with data privacy standards?

Yes, Sitrion ONE is SOC2 certified, which is the standard certificate for Software as a Service (SaaS) offering. Furthermore Sitrion ONE complies with new GDPR and DSGVO regulations. For further details please contact our Data Privace Officer Markus von Aschoff.

Sitrion ONE User Support

I've requested a new user account from ONE. What happens next?

A confirmation (welcome) email will be sent to the email address that you used to register. You should receive this email within ten minutes.

I have not received a Sitrion ONE welcome email. What now?

Check your email spam, clutter or junk folders.

I forgot my account password. How do I reset it?

You can reset your account password here.

Can I log in to ONE from my computer's web browser?

Yes, you can log in using any major web browser from here.

My app crashes when I open it or perform an action. What can I do?

The easiest thing to try is to delete the Sitrion ONE app and install again by downloading the app from your respective mobile platform's app store.  Failing that, you could provide your help desk a copy of the crash logs. For iOS device users, instructions can be found here, under the section "Getting Crash Logs Directly From a Device Without Xcode". For Android device users, you will need a log extraction app which can be found here.

Where can I download the Sitrion ONE mobile app?

You can download the Sitrion ONE mobile app from the iOS App, Android Google Play and Windows Phone Stores, or from your organization's internal app resource center (if applicable).

Is my account locked out?

If you have entered your password incorrectly 3 times, your account will automatically be locked out for your security. You will need to contact your help desk or support team to unlock it.

Our Company

Why should I work with Sitrion?

Sitrion works with some of the largest global enterprises to solve mobile, social, and HR self-services challenges - for over a decade now. Over 5 million people globally use our award-winning products to get work done better every day, and with offices in New York, Denver, Quebec, London, Amsterdam, Paris, and Oldenburg, we can support your organization to create and deploy state-of-the-art solutions with the highest level of support and service. Learn about our company history and our executive team.

What happened to NewsGator?

NewsGator (as a brand) has been known in several markets. It began with a strong legacy in RSS – get it?... News(aggre)Gator) and then we became the brand everyone associated with social on SharePoint. Like most companies, we have a rich history and today the company is much different than that of 10 years ago. Sure we still believe in a better workplace and know social collaboration is key to making that happen, but our vision has grown substantially over the last years. Read this blog to learn more or check out our company history timeline.

How can I become a partner?

We love to work with enthusiastic strategic partners that share our vision to make work better. Sitrion partners get access to a host of great benefits that help build mutually successful businesses for years to come. Learn more about our partner program.

Are you hiring?

We’re always looking for bright and passionate minds who share our vision to make work better. Visit our careers page for current global opportunities.

Where are you located?

We have local offices in New York, Denver, Quebec, London, Amsterdam, Paris and Oldenburg. Feel free to get in touch with us or call us at 001 877 748 7466. We look forward to hearing from you.

How can I contact you?

Feel free to get in touch with us here. We look forward to hearing from you.

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