Driving Employee Engagement & Innovation

Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer’s more than 20,000 employees are based in over 43 countries, and the firm operates in more than 140 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.


Driving Employee Engagement and Innovation

In 2012, Mercer president and CEO, Julio A. Portalatin, wanted to improve employee engagement and innovation. To achieve this goal, the company decided to redo the company's intranet, Mercer Link, and make it the destination for all employees - a true Social Workplace. In only seven months, Mercer Link was revamped with a new look, giving employees the ability to better communicate, discover expertise, and innovate.

As part of this process, Mercer utilized the Sitrion Adoption Framework to help clearly define its people engagement, business alignment, and technology enablement strategies. Toronto-based iMason, a software consulting partner, delivered the project which led to Mercer Link being named as a Top Technology Innovator on the 2013 InformationWeek 500 List.


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Or watch the videos below to learn more about how Mercer is driving employee engagement and Innovation internally.

In the first video, Sitrion CEO Daniel Kraft talks with Jennifer Scopaz and Kathy Davidson about how social is improving collaboration. Next,  Daniel talks with Karen Brent and Jason Hahn about communities and blogging. Lastly, Daniel and Kim Groemling talk more about their Intranet homepage and global communications.

“Social is not the future of work at Mercer, it‘s the reality now. We have an amazing team and that, combined with the right technology partner and approach, went a long way to ensuring our our vision of a highly collaborative engaged workforce actually became a reality.”

- Harry Van Drunen CIO

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