The Sitrion ONE Cloud Communications platform is the standalone end-to-end communications solution that publishes content to the Sitiron ONE stream on mobile and desktop clients.
Cloud Comm Approvals
We’ve added an approval system to Sitrion ONE allowing communication teams to use a process for approving message content in ONE before it’s published.
How to use it: At a basic level, Cloud Comm or Tenant admins can assign two new permissions for cloud comm writers: a new permission level to only suggest messages, and a new permission level to approve suggested messages. Existing Cloud Comm writers will not have either of these permissions applied to them. Cloud Comm admins can always approve messages. There is a new filter in the messages console allows approvers and admins to see they messages that require approval. Approval notifications will come in a later version.
Please read the Sitrion ONE Cloud Comm Approvals Guide for further details, or contact you customer success manager.
Cloud Comm Writer Bulk Permissions
You can now change writer permissions in a single bulk operation.
How to use it: Navigate to the Cloud Comm writer permission console and click the Bulk Operations link to expand the bulk operations console. From there you can choose your permission changes and apply it to all users.
Showing Share Option in Card Preview
The Card preview in the new message console has been improved to be more accurate. It now displays the share control as it would on the card in a user’s feed.
Remind Cloud Comm Writers that no group is targeted or Channel is selected
Cloud Comm or Tenant admins can enable a reminder feature for writers when publishing cards with no channels or groups. Depending on the chosen settings, a warning will display for a message that has no groups or channels targeted or both. These are just warnings and do not prevent the publishing of content.
How to use it: Navigate to the Settings > Card console and check either of the “Remind authors to select a channel” or “Remind authors to select a group” check boxes.
View/Export Channel Subscribers
Another addition to Cloud Comms in this release is the ability to view or export channel subscribers.
How to use it: Navigate to the Channels console, select the desired channel and then click the Subscriber tab to view current subscribers. Click Export to Excel to export the subscribers.
Folders for Videos
You can now place videos in a folder created in the folder resources console. This is designed to allow you to categorize your videos into different folders. Currently videos are not shown in the ONE Files micro app, though this will be coming very soon. Video managers can now also filter the videos by folder.
If you don’t wish to have the folders you use for your videos show in the ONE File micro app you can set permissions to a group with no members. This will not prevent the sharing of the video but will prevent the folder from rendering to end users in the micro app.
How to use it: In the Resources > Videos > you can upload or edit videos and place them into a folder using the folder dropdown. To filter, use the choose folders dropdown to select the folder contents you wish to view. Videos can be in multiple folders.
Mobile App Deep Links
Now in Cloud Comms you can get deep links that you can share with your employees that will open the ONE client and navigate directly to the story you want to share. This works just like YouTube or other popular platforms that have mobile apps. When you open a YouTube link on your mobile device, the YouTube app opens and shows the video instead of the web page.
How to use it: In the Cloud Comm Admin > Messages console, you can expand a message’s details to get the card deep link under the “Link to published cards” section.
New Report Enhancements
Various enhancements to reporting were made, including:
- Group Filter added to Cloud Comm Dashboard Report
- Sort Cloud Comm Messages by shares
- Message Export exports share counts
- Share Report displays messages that are included in share count
- User Activation Date on Users Console
New Detailed Video Report Page
In the new Video reports page, you can now view which individual users have watched a video.
How to use it: Navigate to Resources > Reports > Video Viewers to access the new report page.
New Access by Day of Week Report
Tenant admins now can see which days of the week get the most traffic in the platform.
How to use it: Navigate to Tenant Admin > Reports > Dashboard to view the new report
Consume Global Cloud Comm Feed in other systems
Some customers have asked to display global Cloud Comm content in other systems – so we’ve added a new integration API allowing other systems to request any global (as in, not targeted to a group) content. You can also get a specific channel feed if the content or channel is not targeted to a group.
How to use it: Engage with your customer success manager to get more details.